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About UsToothbrush Direct are not only a web based company and if you wish to speak with someone our office is open on Tuesday Wednesday Thursday and Friday from 9.30 to 2.30 At other times your call may be greeted by an answerphone please leave a message and your call WILL be returned . Give us your number SLOWLY and CLEARLY please. Please note it may be quicker to e.mail us as the e.mail is checked frequently. We take orders by post to: Or by Telephone +44 (0) 1825 721122 We are a very small company and we try to offer a good personal service. However as we are small it does mean that we do not normally work 24/7. Your order may be processed within minutes of you placing it or it may take a day or two over the weekend to be processed. Once processed we use 2nd Class Royal Mail Packet Post. ( up to 2KG) this is still the cheapest and fastest method of dealing with small packets, unfortunately it does not have a tracking system. we will be able to tell you when we mailed it but not where it is on its journey. Tracked methods of mailing for small light packets are very expensive. If your packet is urgent please telephone us and if we are able to we will arrange a special delivery for you. Please note we no longer send liquids to the USA. Please note the postage levels will vary according to the weight and size of the parcel. |